Install it, connect your own AI key, and BuzzDesk answers your shoppers from your real store data. You stay responsible for what your store promises customers; we stay responsible for the software doing what this page says it does — including never writing to an order without your approval.
1. The service
BuzzDesk is a customer-support app for OpoShop stores. It adds a chat widget to your storefront and a conversation inbox to your admin. It answers shopper questions using reads from your store (orders, pages, products, settings) and an AI model running on your own API key.
2. Your account and your store
You must own or be authorised to administer the OpoShop store you install on. You are responsible for keeping your OpoShop account secure. Access is granted through OpoShop's OAuth flow and can be revoked at any time by uninstalling.
3. Your AI key and what it costs
- You supply your own OpenAI or Anthropic API key, and you pay that provider directly for usage. We do not mark up, resell or bill you for AI.
- You set a daily spending ceiling. Once reached, BuzzDesk stops calling the provider for that day and hands shoppers to you instead.
- You are responsible for your account with that provider, including its terms and its costs. We are not liable for provider outages, rate limits or charges.
- BuzzDesk has no platform key to fall back on. If your key is missing, invalid or capped, the widget hands off to a human rather than answering.
4. Order changes require your approval
BuzzDesk can draft a change to an order — a shipping-address correction, a requested item swap, or a cancellation — but it will never apply one on its own. A change is written to your store only when you approve it in your inbox, and only while the order is still pre-shipment. Item swaps are never applied automatically at all. By approving a change you confirm you intend it; you remain responsible for the resulting fulfilment.
5. Accuracy, and what the app cannot do
BuzzDesk is designed to answer only from real data and to hand off when it cannot. It is still software using a language model, and you should treat its answers as assistance rather than a guarantee. It explicitly cannot: see email a shopper sent you outside the widget; open, approve or process a return, refund or exchange; or alter an order that has already shipped.
6. Acceptable use
- Don't use BuzzDesk to mislead shoppers or to make claims your store cannot honour.
- Don't attempt to access another store's data, probe the identity check, or circumvent the approval gate.
- Don't resell or white-label the service without written permission.
7. Availability
We aim for continuous availability but do not guarantee uninterrupted service. If BuzzDesk is unavailable, the storefront widget fails silently — your store keeps working exactly as it did before, with no error shown to shoppers.
8. Liability
The service is provided "as is". To the fullest extent permitted by law, Found is not liable for indirect or consequential losses, lost profits, or losses arising from your use of AI providers or from changes you approved. Our total liability is limited to the fees you paid us for the service in the preceding twelve months.
9. Changes and termination
We may update these terms; material changes will be reflected in the date above. You can stop using BuzzDesk at any time by uninstalling it from your OpoShop store. We may suspend an account that breaches section 6.